CASE STUDIES

Business Impact First

Real client projects — challenge, solution, and outcome. A selection of engagements across Voice AI, Automation, Education, Product, and Genesys.

AI VOICE

3.2×

Qualified pipeline

Fintech lender — 3.2× qualified pipeline in 90 days

Problem

Agent capacity capped speed-to-lead; top-of-funnel leads went cold before follow-up.

Solution

Outbound AI voice agents wired into HubSpot with live qualification, meeting booking, and CRM logging.

Result

3.2× qualified pipeline, 45% lower cost per meeting, 24/7 coverage.

It replaced a hiring plan. We ship pipeline while everyone else sleeps.

VP Growth, Fintech Lender

AUTOMATION

60%

Back-office automated

Insurer — 60% of back-office automated

Problem

Manual KYC and claims processing throttled growth and drove operating cost up quarter over quarter.

Solution

Document AI + workflow orchestration across intake, extraction, validation, and human-in-the-loop review.

Result

60% of ops automated, 99.7% processing accuracy, weeks of backlog cleared in days.

The audit trail is what convinced our compliance team. The throughput is what convinced our CFO.

COO, National Insurer

EDUCATION

Lead → enrollment

Coaching network — 2× lead-to-enrollment

Problem

Leaky admissions funnel across branches; counselors couldn't reach every inquiry in time.

Solution

AI Counselor + admissions automation across web, WhatsApp, and phone — with branch dashboards.

Result

2× lead-to-enrollment conversion, 24/7 counselor coverage, single view for ops.

Every inquiry is talked to within seconds. The counselors focus on the ones that matter.

Director of Admissions, Coaching Network

PRODUCT

10K

MAUs in 6 months

Multi-tenant SaaS platform — 0 → 10K MAU in 6 months

Problem

Founders needed senior product + engineering velocity to move from prototype to a real product.

Solution

Embedded product pod: discovery, architecture, MVP, launch, and post-launch iteration.

Result

0 → 10K MAUs in six months on an architecture ready for the next 100K.

It felt like our internal team — with better taste and more shipping muscle.

Founder & CEO, B2B SaaS

AI VOICE / SUPPORT

35%

AHT reduction

Telecom — multilingual support bot, 35% faster AHT

Problem

Regional coverage gaps and long queues across six languages during peak hours.

Solution

AI voice + chat support across six languages, integrated with the existing helpdesk and knowledge base.

Result

35% faster average handle time, 24/7 coverage across languages, CSAT up in every region.

It handled our worst peak day without a single human in the queue for tier-1 issues.

Head of Customer Care, Regional Telco

GENESYS

On plan

Cutover with zero SLAs missed

Enterprise CX — Genesys Cloud migration, on plan

Problem

Legacy on-prem contact center couldn't scale, and the last vendor missed two go-lives.

Solution

Full VriseTech Genesys Cloud implementation with integration to CRM, WFM, and internal APIs.

Result

Cutover completed on plan, zero SLA breaches, digital channels launched in the same program.

It's the first CX program we've run where the timeline held.

SVP Customer Experience, Enterprise

Customer Support Automation
Sales Pipeline Growth
BPO Process Automation
Education Admission Automation
SaaS Product Development
AI Chatbot / Voice Bot
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