Business Impact First
Real client projects — challenge, solution, and outcome. A selection of engagements across Voice AI, Automation, Education, Product, and Genesys.
AI VOICE
3.2×
Qualified pipeline
Fintech lender — 3.2× qualified pipeline in 90 days
Problem
Agent capacity capped speed-to-lead; top-of-funnel leads went cold before follow-up.
Solution
Outbound AI voice agents wired into HubSpot with live qualification, meeting booking, and CRM logging.
Result
3.2× qualified pipeline, 45% lower cost per meeting, 24/7 coverage.
“It replaced a hiring plan. We ship pipeline while everyone else sleeps.”
— VP Growth, Fintech Lender
AUTOMATION
60%
Back-office automated
Insurer — 60% of back-office automated
Problem
Manual KYC and claims processing throttled growth and drove operating cost up quarter over quarter.
Solution
Document AI + workflow orchestration across intake, extraction, validation, and human-in-the-loop review.
Result
60% of ops automated, 99.7% processing accuracy, weeks of backlog cleared in days.
“The audit trail is what convinced our compliance team. The throughput is what convinced our CFO.”
— COO, National Insurer
EDUCATION
2×
Lead → enrollment
Coaching network — 2× lead-to-enrollment
Problem
Leaky admissions funnel across branches; counselors couldn't reach every inquiry in time.
Solution
AI Counselor + admissions automation across web, WhatsApp, and phone — with branch dashboards.
Result
2× lead-to-enrollment conversion, 24/7 counselor coverage, single view for ops.
“Every inquiry is talked to within seconds. The counselors focus on the ones that matter.”
— Director of Admissions, Coaching Network
PRODUCT
10K
MAUs in 6 months
Multi-tenant SaaS platform — 0 → 10K MAU in 6 months
Problem
Founders needed senior product + engineering velocity to move from prototype to a real product.
Solution
Embedded product pod: discovery, architecture, MVP, launch, and post-launch iteration.
Result
0 → 10K MAUs in six months on an architecture ready for the next 100K.
“It felt like our internal team — with better taste and more shipping muscle.”
— Founder & CEO, B2B SaaS
AI VOICE / SUPPORT
35%
AHT reduction
Telecom — multilingual support bot, 35% faster AHT
Problem
Regional coverage gaps and long queues across six languages during peak hours.
Solution
AI voice + chat support across six languages, integrated with the existing helpdesk and knowledge base.
Result
35% faster average handle time, 24/7 coverage across languages, CSAT up in every region.
“It handled our worst peak day without a single human in the queue for tier-1 issues.”
— Head of Customer Care, Regional Telco
GENESYS
On plan
Cutover with zero SLAs missed
Enterprise CX — Genesys Cloud migration, on plan
Problem
Legacy on-prem contact center couldn't scale, and the last vendor missed two go-lives.
Solution
Full VriseTech Genesys Cloud implementation with integration to CRM, WFM, and internal APIs.
Result
Cutover completed on plan, zero SLA breaches, digital channels launched in the same program.
“It's the first CX program we've run where the timeline held.”
— SVP Customer Experience, Enterprise
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